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Let’s Talk Guitars
Got a question about our guitars, pickups, or custom work? Want to start a build or just talk tone? We’d love to hear from you. Send us a message using the form below—we’ll get back to you as soon as we can, usually within 1–2 business days.


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Kevin James Co.

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Support Hours

We’re here Mon–Fri, 8 AM–4:30 PM [Arizona Time]

Messages are answered first-come, first-served.

We rock in English only — if you send a message in another language, we’ll do our best, but no promises!

FAQ's

Every guitar I build blends bold design, modern materials, and hands-on craftsmanship. Kevin James Guitars stand apart because they’re built for players who aren’t afraid to be original, instruments with strength, personality, and a spark that feels alive.

They’re for players who want to carve their own path. Whether you’re writing at home, recording in the studio, or stepping onstage, these guitars are built to support your voice and your style.

At this time, we only ship within the 48 contiguous United States and the District of Columbia. We're focused on making sure every Kevin James Guitar reaches its new home safely and reliably. We hope to explore international shipping in the future!

Every guitar takes time to do right. Build times can vary depending on my current workload and the level of customization, but each instrument moves through the same careful process of machining, shaping, and hand-finishing. If you’re considering a build, reach out and I’ll give you the most accurate timeline based on what’s on the bench.

Yes. While I don’t take full one-off designs, there’s room to tailor a guitar to your style. Pickups, colors, hardware, and certain specs can be customized within the Kevin James Guitars design framework. The goal is to create something personal without losing the character of the instrument.

Every guitar is fully dialed in before it leaves the shop. Action, intonation, fretwork, nut work, and electronics are all checked and refined so the guitar arrives ready to play the moment you open the case.

Yes. Each guitar ships in a high-quality gig bag or case chosen to protect it during shipping and long-term travel. Details for each model are listed on the product page.

Each guitar is built by hand, and because of that, returns are limited. But I stand behind everything I make. If there’s ever a problem with the craftsmanship or components, I’ll work with you to make it right. Full details can be found on the Shipping & Returns page.

Yes. When I have the bandwidth, I release limited batches of pickups in the shop. Availability varies depending on the production schedule.