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Shipping and Returns

Returns Policy

We accept returns on most new, unopened items within 30 days of delivery for a full refund.

If the return is due to an error on our part (wrong item, manufacturing defect, etc.), we will cover the return shipping costs.

Custom or built-to-order guitars are non-returnable unless they arrive damaged or defective. Each instrument is handcrafted specifically for you, so we cannot restock or resell them.

Refund Timeline

Refunds are typically completed within four weeks of receiving your return. This includes:

  • 5–10 business days for the item to reach us

  • 3–5 business days for inspection and processing

  • 5–10 business days for your bank to finalize the refund

To start a return, please contact Support with your order number and a brief description of the issue. We’ll provide return instructions promptly.

Shipping

We currently ship to the 48 contiguous United States and the District of Columbia.

At this time, we do not ship to Alaska, Hawaii, U.S. territories, or military addresses.

Shipping costs and delivery estimates are calculated at checkout based on product size, weight, and the shipping method you select.

For guitars and heavier items, shipping rates are weight-based. Product weights are listed on each page and rounded up to the nearest full pound to meet carrier requirements.